For example, we may collect your personal information directly from you when: (i) you request us to provide you with our services; (ii) you request us to provide you with assistance or support for our services; (iii) you request us to provide you with information about our services; (iv) you complete a survey or provide feedback in respect of our services; (v) you enter a competition or promotion organised by us; or (vi) you apply for a position as an employee or contractor with us. We may also collect your personal information from a third party or publicly available source where it is unreasonable or impracticable to collect the information directly from you.

How we hold and protect personal information

We hold personal information that we collect in both electronic and physical storage facilities including computer databases and paper-based files. We protect personal information that we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure using both electronic and physical security measures which include secure databases, password access, anti-virus software, data transfer encryption and firewalls.

How we disclose personal information

We disclose personal information to third parties for the purpose of carrying out our functions and activities. For example, we may disclose your personal information to our service providers that assist us to carry out our functions and activities including our information technology providers, sales and marketing providers, payment processing providers, and billing and debt recovery providers. These third parties may be located in Australia or other countries. We will not disclose your personal information to any other third parties without your consent except where required or authorised by law. For example, we will not sell, trade or rent your personal information to any third party for marketing purposes without your consent.